Recent Why SERVPRO Posts

Why you should hire SERVPRO of Perry Hall/White Marsh instead of a handyman or general contractor.

6/18/2019 (Permalink)

Not all Water damage Restoration companies are equal: Here is how to pick the best one.

Get to know your options and make sure to read reviews from their website and from review sites, inspect before and after pictures, and check certifications. Water damage restoration is not something that anyone can do, in fact the proper equipment and chemicals aren’t even available to those who are not properly trained, licensed and insured in this field. These licenses and certification cost thousands and thousands of dollars each year to renew not to mention the mind-boggling hours to get trained. Someone not trained properly will not know how to completely dry a structure or prevent mold growth.

Hiring an amateur or someone who considers themselves a handyman (or plumber with water damage experience) will lead to future problems and a bigger bill in the long run.

Often the costs are triple what a normal emergency restoration company would charge in the first place. SERVPRO of Perry Hall/White Marsh or your local SERVPRO franchise has systems in place to guarantee accurate, fair and consistent pricing using Xactimate. If you are filing your water damage as an insurance claim then the bill will be approved, finalized, and processed efficiently through both SERVPRO and your insurance adjuster to make sure it is accurate, fair and correct.

SERVPRO of Perry Hall/White Marsh has access to disaster recovery specialists and “Storm Teams”. If the area is inundated with catastrophic flooding or fires. During the Polar Vortex, we averaged at about 15 new calls per hour for 3 days, Hurricane Sandy we received 120 calls in 4 hours; this is a standard circumstance for storm situations and if you call a SERVPRO, you will automatically be put into the system and you will be seen by either us or a “Storm Team” who come to our area from other states to help with large scale disaster recovery.

What to do when your rosedale MD home experiences a sewage back up - 4 easy steps

6/18/2019 (Permalink)

What to do when there is sewage in your basement

A sewer backing up, or contaminated water backing out of your tub, sink or toilet can be an absolute nightmare for Nottingham homeowners. The truth is you can’t (and shouldn’t) do very much; sewage contaminated water is dangerous to your health and should be avoided at all costs. If you have water backing up out of toilet, sink or bathtub in your Nottingham home, then follow these steps and call SERVPRO of Perry Hall/White Marsh.

Your Game Plan

  • Stay out of the area/avoid cross contamination
  • Determine the source
  • Arrange repair and cleanup services with SERVPRO of Perry Hall/White Marsh or your local SERVPRO Water restoration company
  • Call your Insurance Company

Keep Children and Pets away from sewer-water affected areas

Keep children and pets away the moment the sewer water is discovered, until the clean-up crew and sanitation is complete. Sewage is considered Category 3 water,more commonly known as black water. Category 3 water or Black water is defined by the IICRC as “the worst classification and is grossly unsanitary. It could cause severe illness or death if ingested” Keep children and pets away at all times and if you yourself must go in the area, wash your hands thoroughly and avoid touching cuts, eyes, mouth or ears with your hands or any item that came in contact with the black water.

Risks of Sewage back up debris

Category 3 water/Raw sewage contains diseases such as Hepatitis, Salmonella, E.Coli and Parasites just to name a few, would you risk cleaning this yourself without proper training or the tools and chemicals to do it correctly? These diseases survive weeks even months if not properly killed. Doing it yourself, or hiring the wrong professional puts you, your family, pets and house guests at a great risk. Call SERVPRO of Perry Hall/White Marsh to schedule emergency Service to have the job taken care of like it never even happened.

Determine whether the waste is local (as in, from your own home) or from the sewer system also known as “backflow”

IF you are able to do some inspecting, then determine the source by the amount and the flow rate. Determine the source of the sewage backup – if entering the area seems like it would be dangerous to your health (no proper protective equipment) then just skip on down to arrange services. A local waste product would be from a blockage, tree roots affecting plumbing lines or broken or collapsed lines on your property, this waste would be from your own home but is still considered a category 3. Backflow is when the sewer system in your neighborhood or municipality is overwhelmed, and it reverses in your pipes, causing it to erupt from toilets, sinks and tubs. This can happen from heavy rain-flow overwhelming your municipality’s sewer system, causing it to backflow into your home.

Arrange Services with SERVPRO of Perry Hall/White Marsh

Call an Emergency Restoration company such as SERVPRO of Perry Hall/White Marsh as we are IICRC Certified and specialize in cleaning up hazardous waste. Most contractors and plumbers do not have the capability to clean up the site after the repairs have been made and may not be approved by your insurance company if you choose to claim the loss.

SERVPRO also has a 1-4-8 policy, which means

  • 1 hour from notice of loss - (When you call), a SERVPRO professional will contact you to arrange services.
  • 4 hours of calling - a SERVPRO professional will be onside to start mitigating services (or your earliest convenience).
  • 8 business hour- a verbal briefing of the scope will be communicated to your adjuster by a SERVPRO Professional.

Why call SERVPRO? If any SERVPRO believes they are incapable of responding within this time frame, they will refer you to a different SERVPRO so you are not left waiting!

Call your insurance company

Ask your agent if this is a covered loss, and what your deductible will be.  This can be done before or after calling SERVPRO of Perry Hall/White Marsh as we accept all insurance plans and you can also pay yourself – whether you are covered or not.

If you are not covered, not a problem, we will begin services after a deposit has been made and the rest will be due upon completion. Please call for deposit details!

Having a sewage back up can stink up your day but no sewage backup is too small or too big for SERVPRO of Perry Hall/White Marsh.

Give us a call at 410-529-1664

Rosedale property managers - Take action within 4 hours of water damage to minimize secondary and permanent damage

6/17/2019 (Permalink)

ROSEDALE Property managers - ACTION during the first 24 hours following a water damage will help prevent secondary or permanent damage to your units.

That is why within 4 hours of loss notification, a SERVPRO of Perry Hall/White Marsh franchise professional will be on site to help ensure water damage is handled by completing the following steps:

  1. Intake – ask client questions to determine which size crew, how many pieces of equipment, and what precautions to take.
  2. Inspection– Using information from phone intake, SERVPRO of Perry Hall/White Marsh will inspect all affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning work.
  3. Emergency service- SERVPRO of Perry Hall will begin by extracting the excess water and preparing the area for drying for each unity. They will explain the needed emergency services to you as well as the tenant, step by step.
  4. Document pre-existing damage and damage caused by water.
  5. Arrange for contents to be restored or disposed, with the owner signature and insurance approval (if applicable).
  6. Monitoring- monitor drying of structure and contents to ensure they are dried to appropriate industry standards; updates will be consistently communicated with you and your insurance company.
  7. Reinstall carpets, and clean affected areas of your property as well as arrange for reinstallation of walls and baseboard.
  8. Final walk through will be conducted with you to help ensure the property was restored to preloss conditions.

By following these steps, SERVPRO of Perry Hall/ White Marsh will efficiently dry and restore your structure to its pre-existing condition with minimal impact on tenants, the structure and contents while also reducing secondary damage and permanent damage to your property following a water damage.

About SERVPRO of Perry Hall/White Marsh

SERVPRO of Perry Hall/White Marsh specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. We are located in Rosedale, Maryland, right on Yellow Brick road (yes Dorothy is our neighbor) and are able to help when disaster strikes!

Why SERVPRO of Perry Hall/ White Marsh? See what Google Customers have to say...

1/30/2019 (Permalink)

We Know you have a choice when selecting your water damage restoration specialist, but here are some people who chose SERVPRO of Perry Hall/White Marsh:

They did an amazing job and quick! They had come in and diagnosed what needed to be done and executed that plan within 2 hrs of arriving. I am 100% satisfied! Jeff M and Charlie worked super hard and efficiently! They kept me aware of everything they were doing and why they were doing it. I hopefully won’t have my basement flood again, but if I ever need them again, I will call them immediately! Thanks SERVPRO and especially Jeff and Charlie!

David , White Marsh

John Rappazzo and his team at SERVPRO of Perry Hall have been absolute life savers for our family multiple times. Not only is their work done right, their work ethic and value for their customers on an individual level makes them the best company to go to when emergencies strike. Over the last nearly ten years, we have had horrible luck with water damage in our basement. Every time, SERVPRO of Perry Hall is present and ready to give us our peace of mind back immediately. They are a fair, dedicated, family business that exceeds our expectations every time. We know our home is in the best hands when they come to work.

Anne, Lutherville

John Rappazzo and his crew including, Jeff, Chelsea, Ted and Stephanie have been wonderful to deal with. They are extremely responsive and did a tremendous job. You should not hesitate to use their services.

Carlos, Parkville

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6 steps to prepare your family and home a severe storm before it hits Towson md!

1/30/2019 (Permalink)

6 steps to prepare your family and home a thunderstorm before it hits Towson md!

  1. Pick a safe place in your home to gather during a thunderstorm event: make sure its away from windows, skylights, and glass doors.
  2. Make a list of items to be brought inside if a thunderstorm is on its way
  3. Make trees and shrubbery more wind tolerant by keeping them trimmed and removing damaged branches
  4. Protect your pets by making sure they are inside, or in a safe, secure barn.
  5. If you are considering installing lightning rods, consult your fire department
  6. Put together an emergency kit

Review this step-by-step plan with your family, and keep a hard copy handy for babysitters and homesitters. Being prepared for a storm and having a plan of action will minimize damage and maximize safety for your family and property!

About SERVPRO of Perry Hall/White Marsh

SERVPRO of Perry Hall/White Marsh is a premier water damage restoration franchise, and is accepted by all insurance companies. If your home is affected by a storm please call SERVPRO of Perry Hall/White Marsh 410-529-1664

Why SERVPRO of Perry/Hall White Marsh? See what yelpers have to say about us...

1/25/2019 (Permalink)

We Know you have a choice when selecting your water damage restoration specialist, but here are some people who chose SERVPRO of Perry Hall/White Marsh:

"SERVPRO [Perry Hall/White Marsh] saved our home from a major disaster. Their team arrived within an hour of our call after our toilet pipe broke off the wall.   Jeff C the crew chief assessed the initial damage and techs Chelsea and mark went to work removing affected woodwork, tile and rolling back carpeting.  Blowers and dehumidifiers were set up and the 5 day drying process began.  On the second day the owner game to check up on progress and the team removed some tile and more flooring where moisture readings continued to remain high.  Every day someone checked in with us to make sure The progress continued.  The SERVPRO team was efficient and left our water damaged areas very neat and organized.   Definitely would highly recommend Jeff, Chelsea, and Mark to come into your home!"

-Ellen, Monkton

"With all the rain we have had, my skylight leaked. SERVPRO responded quickly and took care of everything. Jeff M & Tony were always on time and very nice and helpful. I am so happy to have had a great team taking care of me while under the stress of a roof leak. THANK YOU!!!"

-Tracy, Parkville

"I would highly recommend using SERVPRO Every SERVPRO employee, John, Steph, Jeff, Chelsea, Charlie, we worked with was very professional, courteous, and answered all my questions. Thank you SERVPRO!"

-Colleen, Baltimore county

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